Descriptions of duties:
- Making arrangements with reception for patient hospitalization
- Making arrangements with the doctor for the first visit and determining the attending doctor
- Making arrangements with the discharge unit of the hospital to estimate the patient’s treatment cost
- Making arrangements with the security department on how to deal with the patient and companion
- Making arrangements with translators and international units to facilitate patients’ affairs
- Welcoming the international patient upon arrival at the clinic
- Guiding and introducing the international patient to different departments
- Providing the necessary information to the international patient regarding hospital services and facilities
- Evaluating and increasing international patient satisfaction
- Carrying out the necessary coordination with reputable health tourism companies
- Registration of international patient information in the health tourism system of the University of Medical Sciences and the Ministry of Health
- Following-up of the patient’s condition and the level of satisfaction of the providing services after discharge from the clinic
- Analyzing and evaluating patient satisfaction forms
Dr. Vahid Rathi
PhD in Health Management