IPD Expert in-Charge

Descriptions of duties:

• Making arrangements with reception for patient hospitalization
• Making arrangements with the doctor for the first visit and determining the attending doctor
• Making arrangements with the discharge unit of the hospital to estimate the patient’s treatment cost
• Making arrangements with the security department on how to deal with the patient and companion
• Making arrangements with translators and international units to facilitate patients’ affairs
• Welcoming the international patient upon arrival at the clinic
• Guiding and introducing the international patient to different departments
• Providing the necessary information to the international patient regarding hospital services and facilities
• Evaluating and increasing international patient satisfaction
• Carrying out the necessary coordination with reputable health tourism companies
• Registration of international patient information in the health tourism system of the University of Medical Sciences and the Ministry of Health
• Following-up of the patient’s condition and the level of satisfaction of the providing services after discharge from the clinic
• Analyzing and evaluating patient satisfaction forms